Sending Holiday Cards to Your Customers is a Waste of Time!

Did I get your attention?  You only have a few days left to get this task done.  Are you are one of the many business owners or sales professionals who still have this task on your list?  You may even have a stack of holiday cards sitting on your desk ready to go.  But at some point in the past month or most likely many times you decided to put it off, wait until tomorrow, or maybe take care of writing and sending your holiday greeting cards over one of the past weekends.

And now you find yourself exactly where you don’t want to be, 15 days before the big holiday, no holiday greeting Holiday-cards-assortmentcards in the mail.  You have a decision to make…  Do you stop everything and send those holiday cards out or do you just forget about it?

The answer? STOP EVERYTHING AND GET IT DONE NOW! This may seem a bit crazy or even bias because you know I am a big SendOutCards user and often promote using SendOutCards on Follow Up Success.  Card sending is an important step in your follow up process and holiday card sending is almost at the top.

Here are my top three reasons why you should stop everything and send out your holiday greeting cards now:

  1. Appreciating your customers and prospects – Every single one of your customers enjoys being appreciated and the holidays is a great time to say thank you for the past business you have received.  Prospects can easily be turned into customers by simply saying thank you for learning more about you and your business while wishing for them a great holiday with family and friends.
  2. Reestablishing the business relationship – One of my goals for 2010 is to create stronger relationships with my customers and prospects.  By sending holiday cards I will reestablish past relationships that I may have let slip through the cracks.  This is important when you reach out to past customers or prospects in the New Year as you will have recent contact.
  3. Top of Mind Awareness – This is the big one!  Creating top of mind awareness with your customers and prospects when they are surrounded by their closest friends and family is an essential step in your follow up and referral strategy.  If you are top of mind with your customer or prospect they are more likely to bring you and your business up in conversation or think about you for a potential referral.

Hopefully I have encouraged you to take action!  Maybe, you have already picked up that box of holiday cards from your desk or floor and have starting filling them out.  Possibly, you have too many cards to send and feel hopeless!  If you are feeling hopeless SendOutCards would be the best gift to give yourself this holiday season!  With my help within a few hours you can have all of your holiday cards in the mail each personalized with your message.  To learn more about SendOutCards or to set up your account visit my Follow Up Tools page or contact me.  I am more than happy to help you through this process!

Whether you use SendOutCards, go buy cards from the store, or use the cards you already have, just get it done!  Stop everything and do this now!  I promise you it’s worth the time.

Do you have great business success stories from sending cards?  Please tell us all about it by leaving a comment!

Creating Stronger Relationships with Follow Up

Follow up is crucial in creating relationships with your clients and prospects.  The number one reason business owners and sales people give me when I ask them why they don’t follow up is “I don’t have time”.  When I hear this I think to myself you can’t afford not to have time!  I also think the excuse of “I don’t have time” is really the business owner or sales professional self sabotaging their own success.  I have discussed many systems and follow up tools to help you automate the follow up process which makes the excuse of not having time seem crazy.

Think about this…  If you are a business owner or sales professional how many new clients did you receive last year?  Is it 10, 50, or 100 new clients? Now approximate the total sales or commissions you received from each client and divide this by the total number of new clients from last year.  What is the number or average value of each client?  Is it $200, $2,000, $20,000, or $200,000 in sales or commissions?

It does not matter what the number is.  What is important is that you understand what the value of one client or prospect is to you.  For example let’s say the value of one client is $2,000.  The next time you think to yourself I don’t have the time to follow up realize this thought can be a potential loss of $2,000!  If you retain your average client for 5 years this would be $10,000!

The number one reason you will lose a customer is not from price or a competitor knocking on their door every week.  The number one reason is the feeling of indifference.  Clients start looking elsewhere when they feel unappreciated.  This can easily be solved by having a simple follow up system in place.  Imagine if you implemented a system that could not only insure your clients felt appreciated but would also increase the lifetime value of each customer.  Increasing the life of your customers by just one year or more could make a huge difference in your business.

I encourage you to leave a comment and let me know what your follow up system is.  Are you following up with email, newsletters, post cards, greeting cards, phone calls?  What are you doing to keep strong relationships with your customers and clients?  If you need help creating a follow up system or just would like me to evaluate your follow up system please contact me.

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