Shocking Sales Statistics as It Relates to Follow Up

Truly shocking sales statistics as it relates to your  follow up process:

48% of sales people never follow up with a prospect
25% of sales people make a second contact and stop
12% of sales people make more than three contacts

2% of sales are made on the first contact
3% of sales are made on the second contact
5% of sales are made on the third contact
10% of sales are made on the fourth contact
80% of sales are made on the fifth to twelfth contact

Creating and using a follow up system is a guaranteed way to grow your business.  In fact with less than 52% of all sales people following up with their prospects you will not only grow your business but you will stand out amongst your peers.  And remember 80% of sales are made in the fifth to twelfth contact if you are in a market with heavy competition you literally eliminate your competitors by simply following up.

To learn more about creating a follow up system make sure you to read Creating a Follow Up Strategy where I discuss follow up strategies for existing customers.

Using SendOutCards to Generate More Referrals


Can SendOutCards really help you and your business generate more referrals?  The answer is yes!  The act of sending out thank you cards, birthday cards, follow up cards, and general thinking of you cards to your network on a consistent daily basis is guaranteed to generate you more referrals, customers, and business.

As you can see from the video it’s all about creating stronger relationships with the people in your network.  Sending out greeting cards is a bit old fashioned but very effective.  In fact in today’s world of email, texting, and social media saying thank you or happy birthday with an actual card allows you or your business to stand out among the crowd.  The more you stand you the more business you receive!

If you truly want more business and referrals you need to consider implementing this relationship marketing tool.  Visit our follow up tools section to learn more about SendOutCards for your business.

Attracting New Customers and Increasing Your Referrals this Year!

Christmas, Hanukkah, and the Seasonal Parties are starting to become fond memories for most of us.  Many businesses are focused on the New Year and thinking about what to do different.  New Year Resolutions have come up in almost every conversation I have had this week with businesses owners.

moneytreeEverything from growing the business, increasing referrals, getting more involved with the community, attending more networking events, creating more systems, increasing marketing, adding more staff, and list goes on and on.  The greatest thing about all these conversations is how many businesses seem to really be thinking about what they can do different.  How they can really improve and grow their business this year.

For my businesses focus seems to be at the top of my list.  Really identifying where I need to spend my time and making sure I hold myself accountable to where my time is spent is number one for me!  I have really thought about what my highest income producing activities are for each of my businesses and where I want these businesses to go this year.  By doing this exercise I have now identified actionable items and activities which I should do each day to achieve these goals.  I am now in the process of listing these activities and creating daily, weekly, and monthly goals for each one.

Once this is complete I will have this document in front of me each day.  It will work like a check list insuring I am doing the action items and activities on a consistent basis which will lead to my desired results.

My questions for you are what are you thinking about this week?  What are you changing in your business to insure a great 2010?  Are you willing to take the steps necessary for your success?  Are you going to attend one more networking event each month this year?  Are you going to join BNI, LeTip, or you local Chamber of Commerce?  Are you going to learn more about Social Media and how to use Social Media in your business?  Are you going to follow up with every lead you receive?  Are you going to follow up with every person you meet?  Are you going to thank the customers that buy from you each month?  Are you going to create more meaningful relationships this year?

Take a moment and share with us what you are going to do to insure your success in 2010 by joining the conversation and leaving a comment!

Follow Up Strategies: Two Days Before Christmas

This morning I had a completely different post in mind.  I was going to write about sending books to your top clients and referral sources for the New Year.  In thinking about follow up this morning I decided to write about a simple and highly effective follow up strategy for the two days before Christmas.

Take a look at your top 25 clients and referral sources for the year, print out a report or simply write them down.  Once you have them pick up the phone and call each one.  Call them and wish them a Merry Christmas.  If you are not sure if they celebrate Christmas wish them a Happy Holliday weekend.  Thank these clients and referral sources for the business and referrals from the past year.  Ask them what they are doing for the holiday.  In general you want to touch them right before the holiday.  Don’t ask for new business or referrals, just thank them and wish them a great holiday.

You may not be able to reach everyone as I am sure some have already taken the week off, so just leave a message or a voicemail.  It may seem simple because it is!  These simple touches build your relationships with your clients and referral sources.  By doing this simple task you are showing your clients and referral sources that you care about them and appreciate them.

It’s a bit difficult for me to call you and wish you a Merry Christmas and a happy holiday weekend!  Please know that I appreciate you for taking the time to visit my blog and I truly appreciate the many emails and comments I receive from my posts.  I wish for you a wonderful holiday filled with great moments which create lasting memories.

Do You Still Need to Send Your Holiday Cards?

You still have time to get this important follow up strategy completed!  However at this point you are a bit limited on how you can get this done.  One way is to make a mad rush to the store and buy boxes of holiday cards only to spend today and most of the weekend writing them out.  I must say the thought of you actually doing thing is making me tired!  I know as I have done this so many times in the past!  I am sure if you have not yet sent your holiday cards you know you need to and have just been procrastinating to the very last minute!

Don’t worry!  You have another option available to you which will allow you to send all of your holiday cards within a few hours.  Whether you need to send 100 or 2,000 holiday cards you still have time to get it done!  It all starts with having access to a powerful system called SendOutCards!

SendOutCards is a very simple online tool which allows you to upload all of your addresses, choose a holiday card from over 1,000 choices, type out a nice holiday message, and with a few clicks send to your entire database!  Your cards are then printed, stuffed in envelopes with a real stamp, and placed in the mail the next day! The best part is you can actually send the same holiday card to 500 customers and prospects and then go back and write additional messages to your top 25 customers and prospects to make them more personal.  This means no customer or prospect is forgotten!  SendOutCards also allows you to add gifts to your cards!  So if you should be sending a little something extra to those top clients you are covered!  To learn more about this tool visit SendOutCards and click on the top banner to send a free card and get the tour.

There is just no other service on the market that can do this with such ease!  I have used this service for the past few years for holiday cards as well as all the different business greeting card occasions with great success.  This is not just a holiday card tool!

If you happen to be one of those thinking “it’s too late to send holiday cards at this point” or “does sending holiday cards really make a difference in my business?”, I would encourage you to consider recent research by Hallmark:  Hallmark found that businesses say they use greeting cards as a “kind of investment in their business…  They’re investing in customer relationship with the hopes that it will pay back”.  The company has conducted research that found at least half of customers who received holiday cards from businesses say they are more likely to continue doing business with that company versus another one.  You can read more on this by reading the article in the Washington Post.

So the question to ask yourself is not whether you should send holiday cards or not…  The question is whether you want your current customers to continue doing business with you!

For a Small Business Positive Perspective is Everything

In response to my post last week: SWOT Analysis:  Exploring Your Opportunities, here’s a great example of a friend who is seizing an opportunity in the current marketplace:

Jay Riordan, President of Dream Design Builders and I were talking about how great his company is doing while many of his competitors were closing down or downsizing dramatically.  Dream Design Builders is one of the top remodeling and home building companies in San Diego, winning multiple design and customer service awards including the San Diego Better Business Bureau Torch Award .  Jay and I were discussing the unusual problem of whether he should aggressively expand his business.  The challenge was growing too fast as well as where to find good employees to handle the expansion.  So where is Jay’s opportunity you may be asking?  Because Jay is like me and absolutely refuses to participate in the negative economy, his business is growing while his competitors are closing or downsizing.  Now is the PERFECT time for Jay to expand as he will have a pool of very talented potential employees from his competitors closing and downsizing.  This is the perfect example of looking at the opportunities right in front of you based on the current trends in your marketplace.

It’s easy to buy into the negativity of the media but its your choice whether you seize the opportunity around you or allow the media to paralyze you.

Why are you collecting business cards on your desk?

Today I was sitting at my desk scouring the internet looking for the allusive driver for my laptop which I had just wiped and reloaded with Windows XP.  Between what seemed to be hundreds of downloads trying one driver after another I was frightened by a small stack of business cards which seemed to be accumulating on my desk.

You know that stack of business cards that seems to grow and grow by your stapler, next to your pen cup, at the corner of your desk, or possibly a neatly 3 inch stack under your monitor…  Depending on your networking and social activities you can easily add another inch to your stack every month!  If you are anything like I used to be, this stack moves into some type of container or drawer.  Eventually all these business cards will end up in a box to be saved forever or at least until you find the box and realize you have business cards from people you met one time at a networking event three years ago whom you have never contacted.   Unless of course you have some strange desire to sell them on ebay 20 years from now there is no point in this.

Don’t worry you can save yourself from this tragedy!  How do you do it?  First look at the cards on your desk.  Is there 25, 50, or 250 business cards?  Using 50 for an example quickly look at each one and decide if this is someone you would like to connect with to explore a more meaningful relationship.  Once this is completed pick up the phone and explain to the contact your new found mission!  At this point you might be thinking to yourself mission, what mission?  The mission is to not collect business cards, keep them on your desk for months, and then finally years later throw them away.  Why not call them and say something like “Hi Alan, we met last month and a networking event and I have decided to take a new approach on the business cards I collect.  What I would like to know is how I might help you in your business?”  Or you can say something like I discussed in my previous post “I have to talk to the person again?”.

Imagine what you can create by simply engaging the people whom you have collected all these cards!  Jordan Adler, a networking master and expert in collecting business cards talks about the value of one business card in his recent book Beach Money.  Jordan Adler discusses how he turns one little square piece of paper into thousands of dollars.  How much business could you expect from one lifetime customer?  The answer will depend on your type of business.  In the book he asked a group this same question and the answers ranged from $2,000 to $300,000.  Jordan believes when he collects 100 business cards it is his job is to turn some of them into lifelong customers.  Each time he takes action the chances of one or more of those business card contacts turning into lifelong a customer increases.  Examples of actions to take are making a quick phone call, sending a greeting card, buying each person lunch, sending a gift, sending the contact business, staying in touch, and with some contacts doing all of these things.  So what is the lifetime value of YOUR customer?  Jordan does not look at a business card as just a card.  He looks at them like $100 and $1,000 bills.  Would you ignore $100 bills stacked up 3 inches high on your desk? 

Simply commit to call 3 or 4 of these cards each day until the stack is gone.  Once you have made this connection add these people into some kind of database.  You can use Outlook, ACT!, GoldMine, salesforce.com, or even index cards.  The database you choose is not important.  What is important is that you take notes on what you talked about and add them to your database for future reference, referrals, or business opportunities.  Once these cards are in your database THROW THEM AWAY or GIVE THEM AWAY!  Just don’t leave them sitting on your desk.

Making New Contacts: 1 contact or 250?

Yesterday I talked about the value of networking and how it can be so much more than just business, contacts, and referrals. Each day you are given the opportunity to meet and connect with new people. Last night as my friend and I walked into his surprise 50th birthday party I had a great feeling. How cool was it for him to stroll into what he thought was going to be a small gathering of people and to his surprise see 100 of his closest friends, clients, and family.  It was a great time full of laughs, food, and of course cake! Throughout the evening more people seemed to be stopping in. I knew a few of these people but many I did not. Everyone knew my friend, everyone knew, liked, and trusted him. Seeing all these people celebrating in my friend’s birthday reminded of the Law of 250.

What is the law of 250? The law of 250 has been talked about my many of the best marketers including Joe Girard. Girard is listed in the Guinness Book of World Records as the World’s Greatest Salesman. World’s Greatest Salesman, there has got to be something to be learned from him! Girard sold more cars than 95% of all the dealerships in North America. He did this not just for one year but for 10 plus years! How did Joe do it? Girard believed in the law of 250 and knew if he could get everybody he made contact with to refer him into their network of friends, family, and colleagues that he could multiply his marketing efforts by 250. Michael McLaughlin the coauthor of Guerrilla Marketing for Consultants, trusted advice on successful consulting from the authors of the bestselling Guerrilla Marketing series goes in more depth on the law of 250 in his Guerrilla Consulting blog.

Everyone one of us have close friends in our life. If it was your 50th birthday who would you invite to attend? Who would you want to celebrate with? These are the people who are in your network of 250. These are the people that know, like, and trust you. You have a choice with each new person you meet; you can count them as one or invest in the relationship and tap into 250.

Networking: New Clients, Prospects, Referrals, and Lifelong Friends

Friday night I spent some time at a good friend’s house. My friend is turning 50 today and I have been tasked with keeping him out of the house while his wife gets things ready for a small gathering of friends. Still not sure what I am going to do for three hours but I am confident we can figure out something!

This morning I was thinking about where this friendship started. We first met through a networking group called LeTip. Each week we saw each other for a few hours and then would go on to the rest of our day. Early on we chatted and he let me know someone he knew represented my company and if he decided to use my service he would use them. I mention this because I really had written this person off in regards to networking. I was still nice, talked to him, and looked for ways to refer him, but I had zero expectations of ever receiving referrals or business from him.

Networking for me is not about what I can get from someone, it is about what I can give. Each time you give someone a referral, help someone through a business challenge, or connect two contacts together without expecting anything in return you are giving. Ivan Misner the founder of BNI often talks about this with his givers gain philosophy. The theory here is if you are always looking for ways to support your network then in turn your network will support you with business, contacts, and referrals. Ivan also talks about this in his new book The 29% Solution, 52 Weekly Networking Success Strategies in week 5 and has a recent article about the book on his Networking Now blog on entrepreneur.com.

I really live this givers gain philosophy in all areas of my life. So many examples of wonderful things coming to me when I have least expected it. One of them is the lifelong friend who I have the pleasure in celebrating his life and birthday today.

Making Life SWEETER than you Ever Imagined

So did you meet someone new over the long weekend? Striking up a conversation with someone you have never met or reconnecting with someone you have met previously is pretty simple right? Now what? What do I do with this new contact or new person I connected with? Many times I have met a new person or made a new contact at a social event and felt pretty good about the connection. Many times I have thought to myself “wow, that person is really great and I would love to meet with that person again!” More often than I care to admit the relationship has ended just as fast as it has started.

It does not have to be that way! You can change this so easily! Simply call the person and let them know you enjoyed talking to them and would like to take them to lunch or coffee. You can also email new contacts or mail them a nice to meet you greeting card. Do which ever feels right but make sure you take some action to keep the relationship going! If you did not get the persons contact information it’s ok! Just call the host and let them know you really connected with someone at the party and would like to get their information. Remember you have NOTHING to lose by taking this action! NOTHING!!

Over the weekend I received a great QuoteAction that reminded me of this process and why I tend to shy away from this action. Here is the quote:

“I will guarantee you that the day you step outside your comfort zone by making success your goal is the day you discover that adversity, risk, and daring will make life sweeter then you ever imagined.”

-Mark Burnett, Founder of the Eco Challenge

Your action for today is to do something that is outside of your comfort zone.

So what do you think? Is it worth stepping out of your comfort zone to add a new relationship that might just propel your business or network to a new level?